All deliveries are made by our courier SWE; your delivery will be fully tracked with updates by email throughout the dispatch and delivery of your order. The SWE tracking number will be provided to in all email updates which can be tracked on the SWE website https://swe.pperfect.com/. You can also get updates on your order on the Teaology account portal.
Your order will be dispatched after your payment reservation has been approved and/or any other necessary verification has been completed. All orders will be dispatched on the business day that credit approval and/or other verifications are completed, unless the same takes place after 1:00pm, in which case the order will be dispatched on the following working day.
You will receive updated confirmation emails of the order process from Awaiting Payment to Complete. Once your order has been packed by our warehouse and is ready to ship, you will receive a dispatch confirmation email, alongside your SWE tracking reference number.
Delivery will be during normal business hours, Monday – Friday between 9am – 5pm. Your contact number will be provided to SWE to be in contact you, if any issues arise with the delivery of your parcel. If SWE are unable to get in contact with you, or deliver the parcel the parcel will be returned to Teaology South Africa head office and a customer service representative will be in touch to re-arrange the delivery.
This Privacy Policy applies to all users of our Website, related mobile sites and software applications, collectively referred to as "our Platforms", which are used to access and purchase our products and services.
The purpose of this Privacy Policy is to set out how, why and when Alchemy Business Development PTY Ltd t/a Teaologyskincare.co.za ("Teaology") uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 ("POPI").
It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information. Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:
We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.
In this Privacy Policy, the terms -
If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.
Teaology processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Platforms, we may collect the following Personal Information:
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
When you access our Platforms, whether or not you are a registered user of Teaology, we process some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
We process the Personal Information we collect and receive to:
As a registered user, we also process your Personal Information in order to:
We keep your Personal Information for as long as:
We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.
By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.
When you access and use our Platforms, we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:
We will not use your Personal Information for any other purpose without your permission.
By accessing and using the Platform, you consent to our use of cookies.
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by "opting-out" of any direct marketing communications we may send to you.
We do not sell your personal information to third parties for their marketing or any other purposes.
We may provide or make your Personal Information available to:
We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.
When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.
By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.
We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.
In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:
Should you disclose your Personal Information to any third party other than Teaology, Teaology shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.
Having provided adequate proof of your identity, you have the right to:
As a registered user, you can exercise all your rights set out above in terms of POPIA by navigating to the profile section of your account on the web, where you will be required to confirm your identity via email verification.
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.
